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Opinion: Automation is Ruining the Guest Experience

By Erik Shellenberger The pandemic has changed the way we interact with the public. Social distancing and fear of coming into contact with other humans...

Marketing in the Silent 20s

A brand new decade is upon us—along with new budgets and glorious new bottomless pits to throw a marketing budget into. The marketing approaches...

Review & Response

Responding to your online reviews is one of the only aspects of modern society when honesty is discouraged. Honesty is considered combative. Angry. Confrontational. No...